We ship from our partnered warehouses & factories located in US and China.So, please expect your items to be shipped separately (if you order consists of more than one item) as different factories specialize in different areas of manufacturing.

We typically have a 1-3 day processing window to fully verify and fulfill your order. Following this, your package will be shipped to you between 4-13 business days. Potential delays can be expected due to Covid-19 lockdowns.

It will take usually between 2-3 business days. You can view information about your Shipment Status by inputting your Tracking Number on our website.

We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

All inquiries can be forwarded to
safeforyourpet@gmail.com

In short, we do offer refunds & returns but only for unopened packages or products that were defective upon arrival. Due to sanitary concerns & health/safety if the product has been used, we can not accept a return or a refund.

You can find our refund policy at this link

https://www.safeitemsforpets.com/policies/refund-policy

We offer a 100 % money back guarantee if the product is defective or damaged. We give you 15 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include your name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.